Hampton Court Castle Privacy Policy

Hampton Court Castle (“We” or “us”) are committed to safeguarding the privacy of our visitors, both to Hampton Court Castle and to our website. This policy sets out how we collect and store and use personal data provided when you use our website, services or applications. It covers how it is processed, how we keep it secure and under what circumstances we may disclose it to other people.

We may change this policy from time to time, so please check this page from time to time to ensure you are happy with it. If it changes in a material way we will notify users on our website.

This policy was last updated 23rd March 2021.

Our Contact Details

If you would like to get in touch with us regarding this privacy policy, please do so using the contact details below.

Name: Hampton Court Castle
Address: Hampton Court Castle, Hope under Dinmore, Herefordshire, HR6 0PN
Phone Number: 01568 797 777
Email:office@hamptoncourtcastle.co.uk

Third-party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

The type of personal information we collect

We currently collect and process personal information to ensure that we provide you with the best possible service, maintain and improve our website, comply with our legal and accounting obligations and inform you about the services we provide.

We collect the following information:

  • Personal Information provided by yourselves. This can include name, contact details, email address, telephone number, information shared on our website, communicated over the telephone or via social media;
  • Financial information if required to process payments
  • Information about your computer or mobile devices and about your visits to and use of this website. This can include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation;
  • Third-party data. An example of this would be information shared from wedding listing sites. We will ensure that any information shared this way has the appropriate permissions.
  • CCTV video. Visitors to Hampton Court Castle may be recorded on CCTV cameras for security purposes.
  • any other information you choose to share with us;

How we get personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide you with products and services
  • If you are applying for a job
  • Providing consent for marketing material
  • To provide feedback and reviews on our services
  • Protect the security of Hampton Court Castle

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Third-party listing sites.
    • If you complete a form and request information about us on a wedding listing site they may pass your details on to us so that we can answer your enquiry.
    • If you complete a review on a third party site we may collect information connected with that review and use it to improve our services and for marketing material.
  • Website tracking tools and social media
    • If you visit our website we may collect information about the devices you are using and your behaviour. For more information on this, please see our cookie policy.

How we use your data

How we use the information that you have given us and under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are as follows:

  • Your consent. 
    • This is for the processing of your personal information for marketing purposes only. You are able to remove your consent at any time. You can do this by contacting us at office@hamptoncourtcastle.co.uk
    • This would be used to provide you with marketing communications with information on events, offers and information that we think may be of interest to you. All of the marketing emails you may receive from us will include the option to unsubscribe in the footer of the email.
  • We have a contractual obligation.
    • Either we have entered into a contract with you, or you have asked us for pre-contractual information.
    • For example, we will use the information provided to deliver the services you have requested such as processing payments or planning your wedding.
  • We have a legitimate interest.
    • We use this information to maintain the security of Hampton Court Castle; to improve and enhance our services and develop and grow our business.
    • For example, we may use the information gathered to better understand our customers so that we can improve our services to them.
  • We may share this information with external suppliers where necessary for them to fulfil a contract on our behalf.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

How we store your personal information

We will only hold on to your personal data for as long as is necessary to fulfil the purposes we collected it for. This includes satisfying any legal, accounting, or reporting requirements. Once that purpose has been fulfilled, we will securely delete the data.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information. 
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at office@hamptoncourtcastle.co.uk if you wish to make a request.

How to get in touch

If you have any questions, comments or concerns about our use of your personal information, you can contact us at office@hamptoncourtcastle.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

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