Cookie Policy

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

For more information about what cookies are, please visit 

How do we use cookies at Hampton Court Castle?

We use a number of different cookies for different purposes.

  • Strictly Necessary Cookies – These cookies are there to ensure the website works properly
  • Functionality Cookies – These cookies are there to improve customer experience on the site (for example by remembering your personal preferences based on previous visits to the site).
  • Analytics Cookies – These cookies are there to help us understand how people use the site so that we can make improvements.
  • Advertisement cookies & Pixels – we use third party cookies & pixels for marketing purposes; they allow us to remarket relevant advertising through third party tools, to you based on your website behaviour.


We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to keep track of you whilst you navigate the website and remember your website preferences between page requests. We will use persistent cookies to enable our website to recognise you when you visit.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

Blocking all cookies will, however, have a negative impact on the usability of many websites, including this one. More information on how to control the use of cookies on your browser can be found at

Cookies used on Hampton Court Castle Website

CookiePurposeType of DataPersistent/Session

Strictly Necessary Cookies

_hs_opt_outUsed to remember not to ask visitors to accept cookies againyes or noPersistent
_hs_do_not_trackUsed to prevent tracking code to send any information to hubspotYesPersistent

Functional Cookies

3rd party cookieGoogle Maps – used to display map functionality on the siteBehavioural DataPersistent
3rd party cookieVimeo – used to display videos content on our siteBehavioural DataPersistent
3rd party cookieYouTube – used to display video content on our siteBehavioural DataPersistent

Analytics Cookies

_gaGoogle Analytics cookie, used to distinguish usersBehavioural DataPersistent – 2 years
_gidGoogle Analytics cookie, used to distinguish usersBehavioural DataPersistent – 24 hours
_gac_<property-id>Contains campaign related information for the user.Behavioural DataPersistent – 90 days
hubspotutkHubspot cookie for tracking a visitor’s identityContains an opaque GUID to represent the current visitorPersistent
_hstcMain hubspot cookie for tracking visitorsContains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).Persistent
_hsscHubspot cookie to keep track of sessionsContains the domain, viewCount (increments each pageView in a session), and session start timestampSession
_hssrcWhenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.Contains the value “1” when presentSession

Advertisement Cookies

Facebook PixelUsed to display interest-based ads on your Facebook and Instagram accountIP address, log-in details and behavioural dataPersistent